De-activate unwanted Value Added Services (VAS) and get refund in 24 Hours

 

Deactivation of Value Added Services (VAS) through 155223

A  uniform  toll free  short code number  “155223”  has been assigned to deactivate the 

Value Added Services (VAS) in an easy, user friendly and transparent manner through 

SMS and IVRS.

-Procedure to deactivate any VAS through SMS mode-

• Type “STOP” and send it to 155223 from your mobile phone.(A blank SMS may also 

be sent to 155223)

 

• You will get a list of all VAS services activated on your mobile number.

 

• Now reply back with the option of  the VAS you want to deactivate, selected from 

the list of VAS activated on your phone.

• You will receive an SMS informing the receipt of your deactivation request 

(with the name of VAS) that the service will be deactivated within 4 hours. 

(In case of  incorrect response sent by you, an SMS will be sent to you informing 

the method once again)

• After actual deactivation of VAS, you will receive an SMS to confirm that the 

service (with the name of VAS) has been deactivated.  

 

 

 

-Procedure to deactivate VAS through IVRS mode-

 

In each State, the IVRS is available with an option of minimum 2 languages –
English and the dominant language of the state.

• On dialing 155223, you will be offered over a recorded announcement,

the list of VAS activated on your mobile number.
e.g.  “…welcome to XYZ Telecom Ltd….to Stop Caller Tunes Press 1, to
Stop Cricket Alert press 2…… to repeat press 0…”  (in case Caller Tune
and Cricket Alert are active)
 

• You can select the VAS to be deactivated, by pressing the appropriate key

for the VAS to be deactivated.
e.g. “to deactivate Cricket Alert, you shall press 2.”
 

• You will receive an SMS informing that the request to deactivate the VAS

has been received; it will be deactivated within 4 hours. 
 

• After deactivation of the VAS, another SMS confirming the deactivation of

VAS will be sent to you. 

 

In case of wrong key pressed or no key pressed for 10 seconds-

• You will be informed that the key pressed is wrong and the list of

activated VAS will be repeated once again.
 

• If you are not able to press correct key again, you will be transferred to a

call center agent.

Note: Subscribers, who wish to deactivate any of the VAS on 155223, will not
be diverted to any other helpline for deactivation of VAS.